To create a Vert account, please follow these steps:
1.Download the Vert Chauffeur App.
2.Enter your mobile number to receive a verification code. Once validated, you'll be prompted to provide your personal information and car registration details. You'll also need to set a password and agree to our terms and conditions and privacy notice.
3.Fill in your First Name, Last Name, Gender, and Private Hire Driver License Number.
4.Upload a clear picture of your ID and a professional photo for your Vert Chauffeur App profile. This profile picture will be visible to clients when you accept jobs through Vert.
5.Vert will verify all the documents you upload. They will have a status of Pending, Approved, or Rejected. If any document is rejected, you will need to resubmit that specific document.
6.Once your car documents are verified, your car will be assigned to your account.
7.After all necessary documentation is checked and approved by Vert, you will receive an email
confirming your account registration. You'll then have access to your account in the Vert Chauffeur App.
8.To start accepting jobs as a Vert Chauffeur, you'll need to enter your payment information, including Sort Code, Account Number, and long card number, so we can process payouts to your account.

1. Tap into the main menu of the app
2. Select “Your Trips”
3. Select either the “Past”, “Scheduled” or “New” trip list

We understand that sometimes things do not work as planned and that you may need to cancel a ride. You can cancel from your app, however, depending on the situation a cancellation fee may apply. If you want to know more about our cancellation policy, please check the Driver Terms and Conditions in your App under the tab Legal/Terms and Conditions.

Your safety is of utmost importance to us. Therefore, we've streamlined the process for you to share your ride experience and report any concerns about a fellow rider if you ever feel unsafe during a trip. Here's how you can do it:

1. At the end of your ride, utilize the "Safety" rating scale.
2. Choose the "Report Rider" option.
3. Complete the report user form that you'll be directed to, providing as many details as possible regarding the circumstances that led to your report.

It's crucial to understand that this is a serious procedure and should only be used in situations where your safety has genuinely been compromised. In such cases, both your account and the rider's account will be temporarily suspended while further verifications are conducted. Additionally, we will promptly report any dangerous or inappropriate behaviour to the appropriate authorities. Your safety remains our top priority.

If a rider reports you, we will carefully examine the concerns outlined in the rider's report form. It's essential to emphasize that this is a highly significant procedure, reserved for situations where there has been a genuine compromise of safety. In such instances:

1. Your account, as well as the rider's account, will be temporarily suspended while additional verifications are conducted.
2. Any incidents involving dangerous or inappropriate behaviour will be promptly reported to the police.

We take reports seriously to ensure the safety and security of all our users.

At Vert, we are dedicated to collaborating with our users and stakeholders to elevate the safety of everyone involved in rides facilitated by our platform.