Question 1

Where is Vert available?

Accepted Answer

Vert operates across all major cities in the UK, and in European cities such as Berlin, Paris, and Bucharest.

Question 2

Does Vert operate 24 hours a day, 7 days a week?

Accepted Answer

Yes. Vert operates 24 hours a day, 7 days a week, 365 days a year, including weekends, bank holidays, and early morning or late-night journeys. No night surcharges or weekend premiums apply.

Question 3

Is Vert available for both business and personal travel?

Accepted Answer

Yes. Vert serves both individual passengers and corporate clients. Private bookings are available for personal travel, leisure, events, and special occasions. Corporate accounts provide centralised billing, journey reporting, and dedicated account management for business travel.

Question 4

How do I book an airport transfer with Vert?

Accepted Answer

Book your airport transfer via the web booker or via the app. Enter your pickup address or the airport terminal, add your flight number, and select your destination. All airport bookings include real-time flight tracking, meet and greet in arrivals, and complimentary waiting time at no extra cost.

Question 5

What vehicles does Vert use?

Accepted Answer

Vert operates three vehicle classes. Exec features Mercedes EQE, Mercedes E-Class, BMW i5, BMW 5 Series, and Audi A6. Lux features Mercedes EQS, Mercedes S-Class, BMW i7, BMW 7 Series, and Audi A8. MPV features Mercedes EQV, Mercedes V-Class, and Mercedes e-Vito for groups of 6 to 8 passengers.

Question 6

What is the difference between Exec and Lux on Vert?

Accepted Answer

Exec is Vert's business class tier - a refined, comfortable experience in executive saloons including the Mercedes EQE, BMW i5, and Audi A6. Lux is Vert's first class tier offering exceptional comfort in flagship vehicles including the Mercedes EQS, BMW i7, and Audi A8, with executive rear seating, privacy glass, and premium amenities.

Question 7

What is the Vert MPV service?

Accepted Answer

Vert MPV accommodates groups of 6 to 8 passengers in a Mercedes EQV, V-Class, or e-Vito. Ideal for family transfers, corporate groups, airport transfers with luggage, and event transport. Spacious seating, large luggage capacity, and climate control included. WiFi available on request at no extra cost.

Question 8

Are child seats available in Vert vehicles?

Accepted Answer

Yes. Complimentary child seats are available on request at the time of booking. Vert provides infant carriers (0-15 months), forward-facing seats (9 months to 4 years), and booster seats (4-12 years), all compliant with local safety regulations. Please specify your child's age and weight during booking.

Question 9

Can I travel with pets in a Vert vehicle?

Accepted Answer

Yes. Pets are accommodated on request when specified during booking. Small pets must travel in carriers; larger dogs may travel in the boot area or in an MPV under owner supervision. Assistance animals are always accepted and do not require prior notice, though advance notice is appreciated to ensure appropriate vehicle allocation.

Question 10

Do I need an account to book with Vert?

Accepted Answer

Yes. A Vert account is required to complete a booking. An account allows Vert to send you booking confirmations, provide chauffeur details, process payment securely, and keep a journey record for your reference. Creating an account takes under two minutes - simply enter your mobile number to receive a verification code and complete your details.

Question 11

Can I track my Vert chauffeur in real time?

Accepted Answer

Yes. Once your chauffeur is on the way, live tracking is available in the Vert app. You can also share your live ride progress with others by tapping "Share Ride" and selecting who to send it to.

Question 12

What do I do if I leave something in a Vert vehicle?

Accepted Answer

Go to Past Trips in the app, select the relevant journey, and tap "Trip Issue." Report the lost item with as much detail as possible. You can also contact Vert directly through the app or at the web booker.

Question 13

Is Vert a sustainable chauffeur service?

Accepted Answer

Yes. Vert is one of Europe’s leading sustainable chauffeur services, built around a predominantly electric fleet, with over 95% of journeys delivered in fully electric vehicles.

Every journey includes real-time CO₂ tracking, providing full transparency on environmental impact. Passengers also have the option to plant a tree for a small additional contribution at the time of booking, helping to offset emissions beyond the electric fleet.

Vert’s operational model prioritises electric-first fulfilment, efficient routing, and reduced empty mileage, delivering a premium chauffeur experience with a significantly lower environmental impact.

Question 14

Can I request the same Vert chauffeur for repeat bookings?

Accepted Answer

Yes. Signed-in users can select a previously assigned chauffeur when making a new booking, subject to that chauffeur's availability at the requested date and time. Vert will prioritise preferred chauffeur requests where possible, but availability cannot be guaranteed. If your preferred chauffeur is unavailable, a fully vetted alternative will be assigned.

Question 15

Are Vert vehicles wheelchair accessible?

Accepted Answer

Yes. Adapted accessible vehicles including a Mercedes V-Class with ramp access and securing points are available. Advance booking is recommended to guarantee availability of an accessible vehicle.

Question 16

Are Vert Chauffeurs professionally trained?

Accepted Answer

Yes. All Vert Chauffeurs hold valid private hire driver licences issued by the relevant licensing authority for their operating area, and have completed Vert’s Safety as a Standard (SaaS) programme and Vert Chauffeur Training programme before their first journey. They are experienced in professional conduct, corporate etiquette, and premium passenger service.

Vert maintains ongoing quality control through continual assessments, mystery shopper testing, and post-journey service ratings. Clients are actively encouraged to provide feedback after each ride, helping to ensure consistently high standards across the network.

Question 17

Can I book a Vert Chauffeur by the hour?

Accepted Answer

Yes. Vert offers hourly Chauffeur hire for business meetings, shopping trips, city exploration, and events. Your dedicated Chauffeur remains with the vehicle for the full hire period. Fixed transparent pricing with fuel and waiting time included.

Question 18

Can I book a Vert Chauffeur for multiple stops?

Accepted Answer

Yes. Multi-stop journeys can be added when booking online or in the app. Pricing is based on total distance and time, and complimentary waiting time is included at each stop. Ideal for business roadshows, event days, or multi-location errands.

Question 19

Can I book a Vert Chauffeur in advance?

Accepted Answer

Yes. Vert accepts advance bookings from up to 60 minutes ahead of time with its ASAP Fast Lane service option. Scheduled rides are visible in the app under Upcoming Trips. For peak periods or specific vehicle requirements, booking at least 24 hours ahead is recommended.

Question 20

Can I book a same-day Chauffeur with Vert?

Accepted Answer

Yes. Vert accepts same-day bookings with a minimum lead time of 60 minutes for most journeys. Subject to real-time availability.

Question 21

What is Vert?

Accepted Answer

Vert is a premium private Chauffeur service operating across the UK and Europe. We provide pre-booked door-to-door transfers for airport travel, business journeys, corporate events, city rides, and special occasions. Our 95% electric fleet is driven by professionally licensed Chauffeurs and offered at fixed, transparent prices with no hidden fees.

Question 22

What makes Vert different from a standard taxi or rideshare service?

Accepted Answer

Unlike taxis or app-based rideshares, Vert is a pre-booked private Chauffeur service. Every journey is arranged in advance with a fixed price confirmed at booking, a professionally trained Chauffeur assigned to you, and a premium electric or hybrid vehicle. There is no surge pricing, no driver matching uncertainty, and no compromise on service standard.

Question 23

How do I book a Vert chauffeur?

Accepted Answer

Book via the web booker via the web booker or Vert app in under 2 minutes. Enter your pickup address, destination, date, and time to receive an instant fixed-price quote. Select your vehicle class - Exec, Lux, or MPV - confirm your details, and receive immediate booking confirmation including your Chauffeur information.

Question 24

How do I book a Vert Chauffeur for a corporate event?

Accepted Answer

For large corporate events that require mass transport or continous operations, contact Vert through the web booker or the Vert for Business enquiry form. Vert can coordinate multi-vehicle bookings with a dedicated event coordinator for conferences, galas, award ceremonies, and corporate hospitality.

Frequently Asked Questions